FAQs

Delivery and ordering

When can I receive the order?

Your order processing, product manufacturing and delivery (free of charge) require our team up to 10-15 working days. We will make every effort to ensure that you receive your order as soon as possible without affecting the quality of our products.

How do I track my package?

You can track the progress of l' orders by clicking the following link:Package tracking

How much is this shipment?

Our products are delivered all over the world. There is no minimum quantity requirement for each order. All our deliveries are free (excluding dom-tom).

My order is not completed

If your order includes several items, they may be sent separately, depending on the available inventory and the warehouses d 'shipment. Don't worry, your package will arrive shortly.

I did not receive my order

A problem with the Post? Colis lost, broken, destroyed?

With OurSecure delivery, our shop is responsible for litigation in your place. The satisfaction of our customers is our priority. We do not return the fault to the carrier by leaving you " to manage ". WeAssume l ɿull responsibilityBy returning a new package immediatelyAt our own expense

Do not hesitate to contact us by e-mail our team will do the utmost to meet your expectations.

Cancellation & Return

Can I change my order?

Yes, as long as your order is not "Being processed».

Can I cancel my order?

It is perfectly possible d 'cancel your order! If the order is d ' already in preparation, the cancellation fee will amount to 40 % of the price of#x27; purchase.

I want to return an item

We are unable to accept a return that#x27;in the case of a defect in the product.

Our articles undergo very strict quality control before each shipment. However, if your products show any manufacturing defect, send us a photo of the product in question (in l 'packaging d ' origin if possible) with your order number. In order to receive a return, your article must be unused and in the same state where you received it.

Security

What payment methods do you accept?

Your safety, our priority: our site offers only safe and guaranteed secure means of payment.

We accept:

Credit Cards

Debit Cards

Our online payment services:

Paypal *

G2A Pay *

*Paypal - As a#x27institution within#x27European Union, PayPal offers you more than 10 years#x27experience in online secure payments. C ' is simple, fast, free and globally recognized for its effectiveness.

*G2A Pay-G2A Pay is a global payment platform. It supports over 150 local and global payment methods (MastercardVisaIn order to leave you up to the maximum number of settlement possibilities.

Your bank details or credit card information will not be disclosed to us. All payments are protected our 128-bit SSL encrypted payment processor. We do not accept cheques at this time.

Is my information secure?

Yes!

The " HTTPS " present in the URLs of our shop testifies to the quality of our services. HTTPS is the variant of " http " secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-marketers, we are aware that the use#x27SSL is, today, indispensable. This is the best way to protect your data and protect you against any hacker or impersonation.

Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by a " S " Which means " Secure " And is added to the protocol " Http " On the website in the d 'address bar.